Home / Claims

File a Travel Insurance Claim

Need to make a travel insurance claim?

What you will need to make a claim:

  • Description of the loss
  • Name of the company that arranged the trip
  • Trip dates
  • Purchase date and amount paid
  • Proof of loss and any receipts
  • Preferred claim disbursement methods

For assistance in filing a claim, contact the claim administrator:

Zurich Travel Assist

Phone:

1-844-799-0331 (within US and Canada)
1-416-945-9802 (worldwide collect)

9:00 a.m. – 5:00 p.m., ET, Monday - Friday (claims)
8:00 a.m. – 8:00 p.m., ET, Monday - Friday, 12:00 p.m. – 6:00 p.m., ET, Saturday (inquires)

Email:

[email protected]

Why would I need to file a claim?

In the event your flight is delayed, you miss your connection, sustain a serious injury, become severely ill while traveling, or can’t even leave for your trip, you can file a claim to activate your travel insurance benefits.

By filing a claim, you are telling your travel insurance provider that you endured a financial loss from your trip. Depending on your travel insurance plan, you can receive reimbursement for incurred costs or other forms of support where relevant.