File a Travel Insurance Claim

Need to make a travel insurance claim? You can easily file a claim online below, as well as access claim forms to help expedite your claim process.

What you will need to make a claim:

  • Description of the loss
  • Name of the company that arranged the trip
  • Trip dates
  • Purchase date and amount paid
  • Proof of loss and any receipts
  • Preferred claim disbursement methods

File a claim  

If you have any questions or need assistance in filing a claim, feel free to contact the claim administrator at:

Zurich Travel Assist


1-844-799-0331 (within US and Canada)              
1-416-945-9802 (worldwide collect)

9:00 a.m. – 5:00 p.m., ET, Monday - Friday (claims)              
8:00 a.m. – 8:00 p.m., ET, Monday - Friday, 12:00 p.m. – 6:00 p.m., ET, Saturday (inquires)


[email protected]

Why would I need to file a claim?

In the event your flight is delayed, you miss your connection, sustain a serious injury, become severely ill while traveling, or can’t even leave for your trip, you can file a claim to activate your travel insurance benefits.

By filing a claim, you are telling your travel insurance provider that you endured a financial loss from your trip. Depending on your travel insurance plan, you can receive reimbursement for incurred costs or other forms of support where relevant.